FAQs
Minimum Order Value:
'Why is there an additional charge on my order?'
Orders through our website/web shop have a minimum order value of £50, excluding VAT. If your purchase amount is below this, you will be unable to check out until the minimum order value has been exceeded.
Stock Status:
Why are the items I regularly purchase not shown instock online in stock?
'Why are the items I regularly purchase not shown instock online?'
As we have more than one software system talking to each other, we need to programme each to understand what the other is saying. It’s a bit like teaching new languages. Because of this, not all our items in stock are shown live on our website. If you find any items you would like to purchase online that have a 'no stock' status, please let us know and we will prioritise it that the product is updated for purchase via our web shop.
Note: Stock balance is updated every 24 hours.
Lead Time:
'Why are there two processing days? Can my order be dispatched today?'
The majority of the time, we can process orders made before noon for next day delivery.
Order History & Invoices:
If you require any historical or invoice documentation, please contact our sales team: sales@forankra.co.uk | 01302-756-770
Product Certification:
Should a certificate be missing for any product we supply, please contact our sales team. sales@forankra.co.uk | 01302-756-770
Have something to say, want to keep it anonymous?
Follow this link to give us feedback so that we can improve the experience for you.